The FAO service offering range from transaction processing to high-end reporting services and includes:
• Accounts Payable and T&E Claims
• Accounts Receivable, Credit Management and Collections
• General Ledger and Reporting
• Fixed Assets Accounting
• Financial, Planning and Budgeting
• Regulatory Reporting and Compliance and Audits
• Treasury and Risk Management
• Forecasting and Analytics
BUSINESS DRIVERS
Accelerated growth of the FAO industry along with the current dynamic global environment has brought about many challenges that require FAO to deliver benefits “beyond labor cost arbitrage”.
Key Trends of FAO:
• Demand shows strong growth trends
• More Fortune 1000 companies enter FAO
• Global presence with multilingual support
• Key drivers - transformation and value creation
• Technology - A key enabler
• Proprietary tools add value to FAO
Current CFO Focus is to:
• Reduce cost beyond labour arbitrage
• Leverage latest technology
• Provide flexible and scalable operations
• Provide single view of the ecosystem
• Adopt industry best practices through benchmarking
• Adhere to regulatory compliances
WHAT AGEATIA PROVIDES
Ageatia has a wide gamut of value-based FAO that allows customers to gain the competitive advantage, including:
• Digitized SLA/KPI metrics and dashboards, process trackers - ePMO and PHI
• Standardized reporting through technology innovation
• Extensive ERP expertise
• Inclusion of Lean/Six Sigma methodology
• Online project monitoring and Six Sigma toll gated transition methodology
• Rigorous Integrated Quality Management System (iQMS)
• Delivery Excellence through Honeycomb Structure consisting of SMEs
• Controllership and compliance roadmap
• Benchmark performance against industry standards.
Our Go-To-Market strategy is structured to meet the needs of the end customer and includes:
• Process Outsourcing – In the pure-play outsourcing model, we offer processing services on the customer’s technology environment using customer defined processes
• Transformational Outsourcing - Ageatia BPO has been able to leverage its ADM and infrastructure services offering and bundle them together
• Platform BPO - This creates solution specific to technology platforms and has already rolled-out FAO services in Oracle based platform that can be leveraged to other customers
• SMB Focus – Ageatia BPO has a complete suite of offerings to focus on the small and medium businesses.
BUSINESS VALUE
Landscape view of Ageatia FAO - A Catalyst for Transformation
No Surprise framework
• Real time access to digital dashboards/SLAs
• Strict adherence to calendar/checklists
• Adequate process controls and compliance
• Review rigor and risk mitigation
• Updated documentation and customer feedback
Honey Comb Structure
• Investment in F&A Centre of Excellence Talent pool
• Implementation of Maker Checker Controls
• Multiple sets of reviews to ensure controls and compliance 8.
• Assist process improvements and liaison with automation team
F&A delivery Rigour
• Emphasis on quality of processes to ensure consistency and accuracy in deliverables
• Investments in technology enabled tools
• Savings from the end of first year of BAU
• Transparency in monitoring the processes offshored through digitized metrics
FAO value propositions also include services that significantly help top-line performance.
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